FAQ

Doors

Check out our simple guide about how to measure cabinet doors

Drawer Boxes

How to Measure for a Drawer Box

Cabinet Boxes

How to measure for New Cabinets

Floating Shelves

Check out our guide for Floating Shelves

We can help!

If you are having trouble determining which style of door you might have in your home, we can assist you.

Please fill out our Match My Cabinet Doors form to upload pictures.

We will need three pictures:

• Entire Door - front of the door/drawer front view
• Outside Edge - face of the door to the back of the door
• Inside Edge - where the "frame" meets the panel

In addition, you will also want to match the joint construction style. Our kitchen cabinet doors and drawer fronts can be order with cope-and-stick construction, miter joint construction, or slab style construction.

The cope-and-stick joint is also often referred to as a butt joint, or basic butt joint. However, this can be a bit misleading. The basic butt joint can be accomplished without cutting the material, but a cope-and-stick style cabinet door is a bit more complicated. This method uses tongue and groove joints to secure the stiles, rails, and center panel together. The cope-and-stick construction creates a stable, strong bond between the pieces of the cabinet door. This style of door construction is found in many transitionally styled kitchens.

Miter Joint Construction

Like the basic butt joint, the miter joint has been around for centuries. For this construction, the stiles and rails will be joined at a 45-degree angle. This means that the stiles and rails will be the same size. The miter joint, also known as a mitered butt joint, is preferred when you want to conceal the end grain of the adjoining pieces.

Like our cope-and-stick cabinet doors, our cabinet doors with mitered joints use the tongue and groove method, so that the stiles and rails are able to securely hold the panel. These style doors are often finished stains to highlight the beauty of the material and craftsmanship.

Note that it can take up to 24 hours for an associate to get back to you.

Due to the custom nature of our products, it is very important that you read our full Terms of Service page.

Due to the custom nature of our products, it is very important that you read our full Warranty & Guarantee page.

Prebore means your doors will arrive with holes already routed out for European / Concealed style hinges.

Unfinished Doors and Thermofoil Hinge Bore Specifications

MDF = Medium Density Fiberboard

MDF is very similar to particle board, but denser.

MDF is typically only used for painting and cannot be clear coated or stained. All of our Thermofoil cabinet doors and drawer fronts have an MDF core.

Dimensions, grain direction, width of the stiles & rails.

The grain in a door panel runs vertical (up & down). Drawer fronts have a horizontal grain pattern (left to right).

Typically, door stiles/rails are 2-1/4" to 3" wide. Drawer fronts will have reduced rails.

Our drawer fronts are available in solid, 5-piece, and routed construction in a variety of customizable styles, materials, and finishes.

Any of our doors can be used for a Lazy Susan application.

The important thing to know is how you will be installing / attaching the doors to your cabinet.

3 of the 4 sides of your doors must be square, so we recommend using Shaker style cabinet doors.

Examples and measuring instructions:

Bifold or Piano hinge

• Measure the opening and add overlay amount to hinge side of door only.
• The stile where the corners touch must be square.

Butt Joint

• For the “Back” door - Measure the opening and add overlay amount to hinge side of door only. This door will need a larger stile
• For the “Top” door - Measure the opening and add overlay amount to hinge side of door only. then subtract 13/16” (thickness of the door it will sit on).

Attached to Lazy Susan

• Measure the opening and subtract 1/8”. This door will need a larger stile
• For the “Top” door - Measure the opening and subtract 1/8”. Then subtract another 13/16” (thickness of the door it will sit on).

No.

Most of our cabinet door styles can be prepared to accept glass, but we do not provide the glass.

All of our doors are routed to accept 1/8" thick glass. You can install using either rubber or wood stops—which we sell at the time of purchase.

We recommend rubber stops because they are easier to install.

1. Trim the rubber stops to fit the frame pieces
2. Insert the Rubber Stops into the grooves

Our drawer boxes are available in dovetail and doweled construction. We recommend dovetail for most applications.

• Dovetail Drawer Boxes Specs:
• Sides: 1/2" thick
• Front: 1/2" thick
• Back: 1/2" thick
• Bottom: 1/4" thick plywood, recessed 1/2"

Dovetail drawer boxes use tails and pins to securely connect each side. All of our dovetail drawer boxes come assembled.

Doweled drawer boxes use groves and wood glue to secure joints. All of our doweled drawer boxes ship unassembled.

For most applications, we recommend utilizing dovetail drawer boxes. They are stronger and hold up better overtime. Our dovetail drawer boxes are available in 9-ply birch, maple, aspen, and walnut.

All of our cabinet boxes are RTA—Ready To Assemble. They flat-packed and will require assembly. Check out our assembly instructions for more information.

A Face Frame Cabinet Box consists of stiles and rails which make up the front portion of the cabinet—the doors attach to this frame.

The side panels of the cabinet box are inset and attached to the stiles and rails.

• Base Cabinets:
• 3/4" solid wood face frame stiles and rails
• 1/2" purebond plywood walls and bottom
• 3/4" purebond plywood shelves
• UV resistant maple veneer interior
• 1/4" back panel
• 4" high, 3" recessed toe kick
• Upper Cabinets:
• 1-1/2" stiles
• 2-1/4" top rail
• 1-1/2" bottom rail
• 1/2" purebond plywood walls and bottom
• 3/4" purebond plywood shelves
• UV resistant maple veneer interior

There is a lot to consider when ordering custom cabinet doors.

• Construction Style (raised, flat, or slab)
• Material (find our options here)
• Finish (unfinished, painted, primed, clear coat, thermofoil)
• Outside Edges (find our options here)
• Overlay/Inset

Find more information in our simple 5-step guide to ordering your custom cabinet doors.

Please Note: All orders must be paid for online. We do not take credit card information over the phone for your own protection. All our calls, chats and emails are recorded for quality assurance.

If assistance is needed at any point, please contact one of our customer service professionals at 1-855-669-5222 or by live chat.

We have several ways of adjusting the styles on our websites and can often do custom orders for an addition charge. You can call us at 1-855-669-5222 or email us at info@cabinetnow.com.

To save the items in your cart you must first create a CabinetNow.com account and be logged in. To create an account visit the “my account” page at the top of our website. Once you have created and logged into your CabinetNow.com account all items added to your cart will remain in your cart until you remove them on the view cart items page. You can safely log out at any time, knowing that the next time you log in, the items in your cart will still be there.

Creating an account is the best way to save your cart and stay updated on your order.

If you are experiencing any issues while creating an account, please give us a call at 1-855-669-5222 or email us at info@cabinetnow.com.

Order notes can be added in step 5 of checkout. Please note that order notes will be reviewed and our team may contact you with questions or adjustments to your orders' subtotal.

Both your shipping and billing address are added at checkout. You can have your purchase delivered to an address that does not match your billing address.

The most common reason your card payment is declined is because the billing address does not match the address on your bank file.

If you receive a denial message, please understand we will not be collecting payment from your account. Your bank may show the charge as pending. It is your bank’s responsibility to release the charged back to the account used.

There are various reasons you did not receive an email confirmation.

• The order was not complete, due to issues beyond our control. In most instances you will notice that your items remain in your cart.
• You have misspelled your email address. Double check that the email address you registered with is correct.
• Check your SPAM inbox to see if the confirmation email is lost in there.

Orders go into production immediately and cannot be changed once they've been placed. Orders placed after 3pm EST typically go in to production the following morning, or the next business day.

We are currently at 10-12 business days for production, and the shipping time depends on your location. Painted, primed, and clear coat products can require an additional 2-3 weeks for production. Shipping will take between 1-8 business days. Shipping to both Alaska and Hawaii will be for freight, which can take up to 3 weeks. Please refer to the service maps below to estimate your delivery date.

Holidays that will effect delivery

Please be aware of the delivery and phone schedule through the Thanksgiving, Christmas and New Year's Holidays.

Thanksgiving - We will be closed Thursday. Phones will be open the following day. 

Christmas and New Years - Normal deliveries will run thru December 22nd. We will have no deliveries from December 22nd thru January 2nd. Normal deliveries will resume on January 5. 

Our phones will be closed December 24th thru 26th & January 1st and 2nd ONLY. Offices will be open the rest of the time to process orders and answer any questions you may have. 

If you have any questions regarding the schedule, feel free to contact your inside or outside sales representative. We appreciate your business and look forward to this next Year! 

Our estimated delivery dates account for the following U.S. Holidays: 

• New Year's Day
• Good Friday
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• 12/24 - Christmas Eve
• 12/25 - Christmas Day
• 12/31 - New Year's Eve
• 01/01 - New Year's Eve

Here are the status updates you will receive:

• Processed: Your order and payment have been received and verified.
• In Production: Your order is being manufactured. This takes approximately 15-20 days. We will provide an estimated ship date when available.
• Shipped: Your order has shipped. We will provide your tracking number(s) and a link to the carrier's website to track your shipping status to delivery.
• Delivered: Your order has been delivered. We will provide a form and appreciate if you complete the brief customer service survey to improve our business. We also love to see your finished project! Send us pictures at info@cabinetnow.com to show us the final result!

1-8 days

Orders typically take 1-8 business days in transit depending on where you are located. (Holidays may affect this time frame.)

Unfortunately, we are not able to offer expedited shipping at this time.

We use FedEx for most orders.

Unfortunately, we cannot specify which carrier is used on your orders.

• If we are made aware of this issue, by the carrier, we will contact you to set up delivery.
• If we are unable to reach you by phone or email, the carrier will hold your shipment. In which case storage fees will accumulate, and you will be responsible.
• You can call the carrier directly with the tracking information we have provided you.
• If your shipment is returned to our warehouse, you will be charged for redelivery fees.
• If you need further assistance, contact us at 1-855-669-5222

We offer free shipping on orders over $1,500 before tax/shipping. Otherwise, we do not offer any discounts on shipping.

To report shipping damage, be sure to take photos of the damaged packing, all damaged items, and the delivery receipt. Then, fill out our problem order form with the photos and a description of which items have been damaged.

We will do our best to get these issues resolved as quickly as possible.

In the event of missing items, fill out our problem order form with a description of all the items you are missing. We will do our best to accommodate accordingly.

If you received incorrect items, please be sure to take clear photos with a tape measure (showing W x H).

Then, fill out our problem order form. If you are missing anything on your product such as prebore, finger pull notching, etc. be sure to take photos with a tape measure (showing W x H) to show the missing items. In the event a mistake was made on the part of Homize. Inc. and its affiliates, we will do everything in our power to correct the mistake.

Please be sure to check the all your tracking numbers and information from your order status email. If all of your tracking numbers show they have been delivered, please give us a call at 1-855-669-5222 or fill out our problem order form, so we can get this resolved for you.

Please give us a call at 1-855-669-5222 or fill out our problem order form. We will do our best to resolve these issues as quickly as possible.

Unfortunately, under most case, orders cannot be cancelled. All orders are processed immediately.

DUE TO THE NATURE OF OUR CUSTOM PRODUCTS, ABSOLUTELY NO CHANGES, ALTERATIONS, or CANCELLATIONS WILL BE MADE ONCE THE ORDER HAS BEEN PLACED. ORDERS ARE PROCESSED IMMEDIATELY. ALL MEASUREMENTS, STYLES, SPECIES, SHIPPING TYPE AND DESTINATION ARE FINAL. THERE ARE NO EXCEPTIONS TO THIS POLICY. ALL ORDERS FOR OUR PRODUCTS ARE PROCESSED IMMEDIATELY, AND DUE TO THIS REASON NO CHANGES, ALTERATIONS, OR CANCELLATIONS WILL BE MADE ONCE THE ORDER HAS BEEN PLACED.

Please ensure that you are 100% confident in the details of your order. Confirm that you have entered all your measurements, styles, models, finishes, billing, shipping, and account information correctly before finalizing your purchase.

Unfortunately, we are not able to make changes to your order after it goes into production.

DUE TO THE NATURE OF OUR CUSTOM PRODUCTS, ABSOLUTELY NO CHANGES, ALTERATIONS, or CANCELLATIONS WILL BE MADE ONCE THE ORDER HAS BEEN PLACED. ORDERS ARE PROCESSED IMMEDIATELY. ALL MEASUREMENTS, STYLES, SPECIES, SHIPPING TYPE AND DESTINATION ARE FINAL. THERE ARE NO EXCEPTIONS TO THIS POLICY. ALL ORDERS FOR OUR PRODUCTS ARE PROCESSED IMMEDIATELY, AND DUE TO THIS REASON NO CHANGES, ALTERATIONS, OR CANCELLATIONS WILL BE MADE ONCE THE ORDER HAS BEEN PLACED.

If more items are needed to complete your order, you will need to place a new order.

Our orders are processed and placed into production immediately after they are received. Because of this, we are unable to make any changes to the orders.

Changes to shipping addresses must be made at least 3 business days before the ship date, in order to be honored. No exceptions.